In the production of artificial flowers for decoration, Qingdao Green Technology Industry & Trade Co., Ltd. places a high value on quality control methods. The qualification ratio is maintained at 99% and the repair rate has been greatly reduced. The figures come from our efforts in material selection and product inspections. We have been partnering with the world-class raw material suppliers, making sure that each product is made of high purity materials. We allocate a QC team to inspect product at each stage of the process.
To establish Green brand and maintain its consistency, we first focused on satisfying customers' targeted needs through significant research and development. In recent years, for example, we have modified our product mix and enlarged our marketing channels in response to the needs of customers. We make efforts to enhance our image when going global.
We know that great customer service goes in pair with high quality communication. For example, if our customer comes with an issue at Giant Flower, we keep the service team try not to make a phone call or write an e-mail directly to solve problems. We rather offer some alternative choices instead of one ready-made solution to customers.