giant organza flower is manufactured under the strict quality control of Qingdao Green Technology Industry & Trade Co., Ltd.. The adoption of ISO 9001 in the factory provides the means for creating a lasting quality assurance for this product, ensuring that everything, from raw materials to inspection procedures are of the highest quality. Issues and defects from poor quality materials or third-party components are all but eliminated.
We receive important feedback on how our existing customers' experience Green brand by conducting customer surveys through regular evaluation. The survey aims to give us information on how customers value the performance of our brand. The survey is distributed biannually, and the result is compared with earlier results to identify positive or negative trends of the brand.
It is an important thing - how customers feel our services provided at Giant Flower. We often do some simple role plays in which they act out a few scenarios that involve both easy-going and troublesome customers. Then we observe how they handle the situation and coach them on areas to improve. In this way, we help our staff effectively respond to and handle problems.